Accessibility

Huntington Bank Pavilion at Northerly Island strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at huntingtonbankpavilioninfo@livenation.com or call us at 312-288-3190. Our box office opens at 12pm on show days.

Arrival & Accessible Entrances:
All venue entrances and walkways are wheelchair accessible. Fans using wheelchairs may use our Fast Lane Entry.

Restrooms:
Single-user, wheelchair accessible restrooms are located on the north and south ends of the beachside run of restrooms and on the west side of the grandstand seats. Other restroom buildings do require several steps to access. Check out our venue map here.

Concession Stands:
All concessions and merchandise stands are wheelchair accessible. Our staff is willing to assist anywhere help is needed.

Ticketing:
Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

Lawn:
Our lawn is only open for select shows. The lawn is uncovered and subject to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people with limited mobility. If you have purchased a lawn ticket and find the lawn inaccessible to you, please visit our Guest Services booth at the east side of the lawn. Our staff will be happy to assist you.

Accessible Parking:
Accessible Parking is at Soldier Field’s North Garage. From McFetridge Dr, guests can board our accessible shuttle for transport to the front of the venue. Shuttles will be available after the show for transport back to the parking lot. There are also a limited number of spaces in the VIP lot (Adler Parking Lot off Linn White Drive). All Accessible Parking is subject to the parking fees posted by the parking lot operators.
A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to be dropped off at the shuttle stop and use general parking. Accessible parking is subject to availability and first-come, first-served. Please note that all nearby parking is operated by SP+ Parking at Soldier Field; click here to visit their website or contact them with further questions.

Medication Needs: 
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Dietary Needs:
Huntington Bank Pavilion at Northerly Island takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.   

Service Animals:
At Huntington Bank Pavilion at Northerly Island, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.  

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Sign Language Interpretation:
If you will need an interpreter for an event, please email your request to huntingtonbankpavilioninfo@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

Assistive Listening Devices: 
Assistive Listening Devices (ALDs) technology in Huntington Bank Pavilion at Northerly Island is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Apple App Store Google Play Store to download the app.

Mobility Device Storage: 
Guests are responsible for their mobility devices inside the venue. We are unable to store wheelchairs, canes, walkers, and other mobility devices.